Objective

To advance my career in information technology by obtaining a position that will allow me to utilize my background in management and my knowledge of computers

Professional experience

IT Sustainment Manager

Apr. 2000 – Apr. 2004          AT&T Wireless          Cerritos, California

·         Responsibilities:   Sustain the IT working environment for a user base of +3500 including Call Center and business office environments; Coordinate Sustainment efforts with LAN, WAN, Telephony, Facilities, and Inventory control, to execute projects including software rollouts, hardware deployments, and OS Conversions; Hiring, scheduling, and deployment of technicians to resolve trouble tickets generated by Remedy Helpdesk software; Manage 15 full time employees and various groups of contractors verifying their quality of work; Communicate the status of IT in the San Diego, LA and surrounding areas to upper management in northern CA and Chicago via multiple reports and weekly meetings.

Jan. 1999 – Apr. 2000    NSI Network Solutions  Idaho Falls, Idaho

·         Responsibilities:    Doing discovery and making work assignments for Y2K remediation project for AT&T Wireless; Coordinating the efforts of NSI in a dual contractor OS conversion project.  Managing the Twin Falls Idaho office, which included consulting with clients regarding the implementation and maintenance of their networks; Hiring, scheduling, and deployment of technicians, verifying quality of work, coordinating the marketing department’s efforts, and overseeing inventory control.

1995 - 1999                   Imperial Asphalt               Blackfoot, Idaho

·         Responsibilities:  Manage all commercial sales representatives, bring in new accounts and service them, estimate jobs, prepare and submit bids, maintain the technological infrastructure between two offices by providing both hardware and software support.  Also responsible for the parking lot striping division of the company.  

Apr. 1996 – Sep. 1996    AVCO Finance               Pocatello, Idaho

·        Responsibilities: Interview loan applicants then make loans if they met qualifications; sell term life, credit, and accidental death insurance, collections by phone and in person, sign on new dealers and maintain good relationships with existing dealers; Train for a management position.

Dec. 1995 – Apr. 1996    Lucero Computers         Idaho Falls, Idaho

·         Responsibilities: Bring in new accounts, prepare and submit bids on network systems and computers, place orders with suppliers, handle customer complaints and questions, stay abreast of the industry.

Feb. 1995- Dec. 1995     Sears                             Idaho Falls, Idaho

·        Responsibilities:  Operate and close out a cash register, sell extended warrantees on computer systems, handle customer complaints and questions, stay well informed about the product

Oct. 1994 - Feb. 1995    Burgoyne Computers   Salt Lake City, Utah

·         Responsibilities: Bring in new accounts, prepare and submit bids on network systems and computers, place orders with suppliers, handle customer complaints and questions, stay abreast of the industry, man a booth at computer shows.

Aug. 1990 – Aug. 1992   Argentina and  Uruguay

·        Responsibilities as a missionary were to find, teach, and convert people.  Responsibilities as the Mission President’s Assistant included: supervising 180 missionaries, handling and distributing their finances, providing motivation and training through monthly seminars and on the job instruction sessions, all done in Spanish.

Education

1993 - Present

·         While employed fulltime, I attended Idaho State University working for a Bachelors degree in International Business. I am currently exploring alternative methods, in order to complete the 35 credit hours needed for the degree.  I also attended Salt Lake Community College and Ricks College.

·         Relevant courses taken include: Business & Professional Speaking, Computer Essentials, Personal Finance, International Trade and  Business, Independent Study in Mexico (1 month), Principles of Supervision, Business in a Changing World, Economic Principles, International Relations, and Psychology.

·         Graduated from Blackfoot High School in 1989.

Qualifications and skills

Microsoft Word & Word Perfect, Windows 95, 98, & NT, personal computer hardware, the internet and web pages, motivational skills, excellent communication skills, account management, problem solving, development of new accounts, fluent in Spanish.

Accreditations

CompTIA A+ Certification

Completed the MCSE Networking Essentials course and passed the test.

Various management course certifications.

Achievements

Executive Secretary of ISU International Affairs Counsel 1996, Correspondence Committee Chairperson 1997;

Eagle Scout

President of Computer Club and Soccer Club at Blackfoot High School.

River Guide – Kayak & Raft.

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